Return & Exchange Policy
We want you to be completely satisfied with your purchase. Due to the nature of these products (food contact, hygiene), please review this policy carefully.
Return Window & Condition
You have 30 days from delivery to initiate a return. Items must be in new, unused, and unwashed condition, in their original, undamaged packaging with all tags and parts intact.
Non-Returnable Items
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Used items: Woks or pans that have been used for cooking; cookware brushes that have been used or washed.
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Final sale items: Marked "Clearance," "As-Is," or "Final Sale."
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Missing/damaged packaging: Items must be returned with original packaging intact.
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Items damaged due to customer misuse or accidents.
Return Process
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Contact us for a Return Authorization (RMA) number within 30 days. Returns without RMA will not be accepted.
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Pack items securely in original packaging with all parts.
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Customer pays return shipping. We recommend trackable, insured service.
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Refund issued within 10 business days after receipt and inspection. Original shipping fees non-refundable.
Damaged or Defective Items
Inspect your package immediately upon delivery. Contact us within 48 hours with clear photos. We'll arrange a replacement or refund.
Missing Parts
If your product arrives missing parts, contact us within 7 days. We'll ship missing parts free of charge.